marhaba launches Meet & Greet and Lounge services to boost passenger experience in Zanzibar

Zanzibar, Tanzania, 15 February 2023: marhaba, part of dnata, continues to expand its global footprint to help more travellers enjoy a safe and seamless travel experience throughout their journey. Most recently, the airport hospitality brand has launched its renowned Meet & Greet Services and opened a spacious lounge at Abeid Amani Karume International Airport’s (ZNZ) new, international terminal (T3) in Zanzibar, Tanzania.

Located within the Departures Hall of Terminal 3, the new marhaba lounge features comfortable seating for over 70 guests. It offers international and local cuisine catering to a range of dietary and ethnic requirements, along with a wide selection of hot and cold beverages. Guests can relax, watch live TV or catch up with work in designated zones, while enjoying complimentary, high-speed Wi-Fi. The comfort of guests is ensured by a team of over 25 local hospitality professionals.

Both arriving and departing passengers can take advantage of marhaba’s Meet & Greet Services to further improve their airport journey. marhaba’s dedicated agents provide a warm welcome to customers and fast track them through the airport formalities, right up until the arrival area or the departure gate.

Including Tanzania, marhaba now offers its airport hospitality services in seven countries across four continents.

Steve Allen, CEO of dnata Group, said: “We are delighted to add Zanzibar to marhaba’s global network, bringing our renowned airport hospitality services to Africa.

“Zanzibar is an area of immense beauty, and its vision to grow its tourism industry will lead to a greater number of visitors passing through its new airport terminal. We look forward to contributing to this growth by delivering world-class services at every stage of the passenger journey. Our dedicated team will ensure a safe and memorable airport experience for travellers.”

marhaba, which means 'welcome' in Arabic, was launched in the UAE to help passengers arriving in or departing from Dubai International airport (DXB). The popularity of Meet & Greet Services has grown exponentially in line with Dubai's growth as a major international travel hub. marhaba has continually expanded its product offering with a growing list of services and extra options, designed to make the passenger airport experience as comfortable as possible.

In recent years, marhaba has significantly expanded its network to provide world-class hospitality and deliver a safe and memorable airport experience for more travellers globally. It currently operates 15 airport lounges in seven countries, including Tanzania (Zanzibar), UAE, Australia, Switzerland, Pakistan, Singapore and the Philippines, offering guests a consistent brand and service experience at each airport. In Tanzania (Zanzibar), UAE,  Australia  and Switzerland, passengers can further enhance their journey by booking marhaba’s signature Meet & Greet services.

Travellers can relax and refresh before boarding their flight at marhaba lounges by presenting eligible credit cards or other lounge access programs, or with purchase upon entry.  In addition to marhaba’s products, customers can also book access to over 400 lounges and Meet & Greet services provided by the brand’s global partners on www.marhabaservices.com.

The marhaba brand is part of dnata, one of the world’s largest air services providers. A trusted partner of over 300 airline customers, dnata offers ground handling, cargo and catering services in 38 countries.